FAQS

FAQS

BOOKINGS

You can make a booking for a kids birthday, adult birthday or baby shower here. Please see here for our t&c’s for bookings & private hires before making any bookings. It is 100% okay to bring your own cake

RAZZMATAZZ

This is an added feature for the surprise birthday booking where we’ll bring out the birthday cake in song and dance, creating the Big Square vibe for your special day.

VIRTUAL ORDERS

These would be made through calling a branch ahead with the intention to personally collect the order. Our customer number 0714781341 is open from 6:30 am to 9:30 pm everyday.

ONLINE ORDERS AND DELIVERIES

Food and drinks from our menu may be delivered to you from any of our branches via our delivery partners. This includes Glovo, Uber Eats and Jumia Food. Kindly note that the locations of delivery are determined by the delivery service providers and therefore out of our hands. However, if you would like to have your food delivered by a trusted rider, they will need to personally come to the branch and make the order on your behalf. This means that the transaction will be between us and the rider.

HAPPY HOUR

Our 2 for 1 happy hour which applies to Square Bru and House wine runs every day from 5pm to 9:30pm. Cocktails are served everyday of the week. Happy hour offer on cocktails is 3 for 1 between 5pm and 8pm from Thursday through to Saturday.

LOCATIONS

We have 10 branches spread out across Nairobi and 1 location in Mombasa. Get more details and find one closest to you, view our location listing here and make a booking to have a kids birthday, adult birthday or baby shower.

LOST PROPERTY

For all lost property enquiries, please contact the specific branch using the phone number listed under the location. When speaking to the manager on duty kindly give a detailed description of what you lost and at what time you were at the branch. A period of 2-3 days will be allocated towards tracing the lost item after which we will consider the search unsuccessful.

SAFE SPACE POLICY

We are fully committed to providing a safe, inclusive and welcoming environment for all our visitors and actively champion equal opportunities and diversity. If another customer is believed to be behaving in such a way as to make others feel uncomfortable, the duty manager will investigate and take appropriate action, removing the person concerned from the venue if necessary. If a member of staff or contractor is believed to be behaving in any way that makes someone feel uncomfortable, the duty manager will remove him/her from duty until the matter has been investigated and resolved.

PRESS

For all partnership, press and media inquiries and requests please contact marketing@bigsquare.co.ke

CAREERS

We are always on the lookout for hard-working, fun staff to join our team. Kindly check www.fuzu.com/company/big-square for future job and internship opportunities.

GIFT VOUCHERS

Good food is worth sharing. Get your friends, family and colleagues a gift voucher here for birthdays, anniversaries or other special occasions for between Kshs 2,000 to Ksh 50,000. After filling out the form and making the payment to our pay bill number, we will have the vouchers delivered to the indicated address within 2 working days. Happy gifting!

Interstrat Limited
2nd Floor Lavington Curve
James Gichuru Road, Nairobi

Sign up for Updates

[]
1 Step 1
keyboard_arrow_leftPrevious
Nextkeyboard_arrow_right
FormCraft - WordPress form builder

© 2020 Big Square. All Rights Reserved.