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Terms &


Terms &



Please be sure to read our terms and conditions before booking or hiring a space at one of our branches:

  • We are unable to guarantee specific areas, tables or spaces in advance.
  • We reserve the right to admission and service.
  • We serve alcohol to patrons over the age of 18, please bring a valid ID in case it is requested.
  • Our dress code is fairly relaxed but we don’t permit entry with flip flops.
  • When making a booking of more than 4 people, you are required to pay a reservation fee of Ksh 2,000. This amount is redeemable for items on the menu worth this amount.
  • Please remember we have a 1 hour holding time on your table. If you arrive later than this, your space may no longer be available.
  • If the numbers of your booking are significantly lower than what you have booked for, we reserve the right to reclaim some of the reserved space for other guests.


Gift vouchers may be procured from filling a form here. It takes 24 hrs to process after which you will receive a call confirming the voucher.

Vouchers will be collected from our head office, on 2nd Floor Lavington Curve between 8AM to 5PM after a call confirming your requisition has been made to you.

Vouchers cannot be transferable or refunded. They are valid for 1 month from the date of requisition, after which they become invalid. We urge you to use your gift voucher as soon as you receive it.


From time to time, we (Big Square Kenya) will run promotions on our Facebook, Twitter or Instagram pages to show our audiences  we appreciate them for engaging with us on these platforms.

By entering our social media contests, you indicate your full and unconditional agreement to, and acceptance of the following terms and conditions:

  • To participate in our social media giveaways, you must be a resident of Kenya with a valid social media handle.
  • Employees of Big Square Kenya and its associated companies are not eligible to enter the competition.
  • Giveaway participants must be following Big Square Kenya on the platform they are participating on for their entries to be valid. For example, if you participate in a giveaway posted on Facebook, you must be following the brand page on said platform.
  • Big Square Kenya reserves the right to use all submissions as we see fit.
  • By entering a competition, the entrants hereby warrant that all information submitted is true, current and complete and they have full rights to the images and details that they upload and that the use of this material will not constitute a breach of any third party’s copyright or other intellectual property rights and indemnify Big Square Kenya in full against any claims raised by third parties.
  • Big Square Kenya shall not be held liable for any copyrighted materials, which has been uploaded by an entrant during the competition. All entrants must upload pictures of which they either own the copyright to or have obtained permission from the original copyright owner.
  • Big Square Kenya has the right to modify or terminate the competition without notice.
  • Big Square Kenya  has the right to delete any information uploaded by an Entrant which is believed to be illegal, obscene, offensive or defamatory, or is otherwise inappropriate.

Interstrat Limited
2nd Floor Lavington Curve
James Gichuru Road, Nairobi

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