Shipping policy
Shipping & Delivery Policy
Big Square delivers fresh, hot food directly to your door across Nairobi and selected areas in Kenya.
Delivery Areas
We currently deliver within Nairobi and its environs. Enter your address at checkout to confirm availability in your area.
Delivery Times
Orders are typically delivered within 30–60 minutes of confirmation, depending on your location and order volume. Delivery times may vary during peak hours and weekends.
Delivery Fees
Delivery fees are calculated at checkout based on your location. We offer free delivery on orders above a minimum order value (shown at checkout).
Order Tracking
Once your order is confirmed, you will receive updates via SMS or email. Our team will contact you if there are any delays.
Important Notes
- Orders must be placed during our operating hours.
- Please ensure someone is available to receive the order at the delivery address.
- Big Square is not responsible for delays caused by incorrect addresses.
For delivery enquiries, contact us at: info@bigsquare.co.ke